Mobile Solutions for Customer Service
With the mobile solution for SAP CS, all requirements in the field of SAP-based customer service can be mobilized. The solution supports the relevant master and movement data from SAP PM/CS and is precisely tailored to the requirements of the respective customers.
Key features at a glance:
- Order types: maintenance, repairs, inspections & service
- Processing of technical places and equipment including installation and removal
- Measuring points and classification
- Spare parts and material stock
- Time recording for employees and teams
- QM integration for inspection lot processing and checklists
- Creation of service reports and registration of signatures
- Mobile map display and image capture
- Support for the vehicle inventory
- Signature folder
- Integration of barcodes and RFID
- Flexible status management
Application scope Mobile Solution for SAP PM/CS
|SAP PM/CS Orders with all Associated Information
Operations, long text, status management, business partners, time and material confirmations, reference objects such as equipment and technical objects, etc.
|PM/CS Notification Processing with all Associated Information
Items, tasks, activities, long text, measurement points, status management, business partners, reference objects such as equipment and functional locations, etc.
|Support for Processing SAP Equipment
Device replacement, installations, dismantling, classification, measurement points and documents, status management, etc.
|QM integration for inspection lots and checklists|
|Support for Processing Technical Objects
With modification of the technical structure, classification, measurement points and documents, status management, etc.
|Support of Checklists
e.g. inspection rounds
|Integrated RFID, Barcode and GPS|
|Support of VAN Stock|