Mobile Solutions for Customer Service

With the mobile solution for SAP CS, all requirements in the field of SAP-based customer service can be mobilized. The solution supports the relevant master and movement data from SAP PM/CS and is precisely tailored to the requirements of the respective customers.

Key features at a glance:

  • Order types: maintenance, repairs, inspections & service
  • Processing of technical places and equipment including installation and removal
  • Measuring points and classification
  • Spare parts and material stock
  • Time recording for employees and teams
  • QM integration for inspection lot processing and checklists
  • Creation of service reports and registration of signatures
  • Mobile map display and image capture
  • Support for the vehicle inventory
  • Signature folder
  • Integration of barcodes and RFID
  • Flexible status management

Application scope Mobile Solution for SAP PM/CS

SAP SAP PM/CS Orders with all Associated Information
Operations, long text, status management, business partners, time and material confirmations, reference objects such as equipment and technical objects, etc.
PM/CS Notification Processing PM/CS Notification Processing with all Associated Information
Items, tasks, activities, long text, measurement points, status management, business partners, reference objects such as equipment and functional locations, etc.
SAP Equipment Support for Processing SAP Equipment
Device replacement, installations, dismantling, classification, measurement points and documents, status management, etc.
QM integration QM integration for inspection lots and checklists
Support for Processing Technical Objects Support for Processing Technical Objects
With modification of the technical structure, classification, measurement points and documents, status management, etc.
Checklists Support of Checklists
e.g. inspection rounds
Integrated RFID, Barcode and GPS Integrated RFID, Barcode and GPS
VAN Stock Support of VAN Stock

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