Movilitas Global Second-Level Support


Many of our clients face the challenge of transitioning Track & Trace to the “business as usual” organization. In the majority of cases, low-cost consultancy companies (mostly offshore) are providing operational support, mainly for “commoditized” SAP modules.

How can companies ensure risk-free operational support while industrializing SAP Track & Trace so that the support partner can take over the future development and support of this niche area?

The Movilitas answer is our flexible second-level support package, which offers worry-free operational support to companies running SAP Track & Trace. With the exception of packaging lines and factory site systems, this package covers all other SAP Track & Trace components.

Our Second Level Support will get you quick answers from our help desk. This modular package comprises the following components:

  • SAP Object Event Repository (SAP OER)
  • SAP Auto-ID Infrastructure (SAP AII)
  • SAP Process Integration (SAP PI)
  • SAP Advanced Track and Trace (SAP ATTP)
  • Movilizer for Track & Trace Scanning and Printing solution
  • Movilitas Cloud Solutions and Veri95
  • All Movilitas repeatable implementations and add-ons

The service level provided is custom-made for each customer and formally agreed in the support contract. We will be happy to inform you about the details of our support package.

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