Many of our clients face the challenge of transitioning Track & Trace to the “business as usual” organization. In the majority of cases, low-cost consultancy companies (mostly offshore) are providing operational support, mainly for “commoditized” SAP modules.
How can companies ensure risk-free operational support while industrializing SAP Track & Trace so that the support partner can take over the future development and support of this niche area?
The Movilitas answer is our flexible second-level support package, which offers worry-free operational support to companies running SAP Track & Trace. With the exception of packaging lines and factory site systems, this package covers all other SAP Track & Trace components.
Our Second Level Support will get you quick answers from our help desk. This modular package comprises the following components:
- SAP Object Event Repository (SAP OER)
- SAP Auto-ID Infrastructure (SAP AII)
- SAP Process Integration (SAP PI)
- SAP Advanced Track and Trace (SAP ATTP)
- Movilizer for Track & Trace Scanning and Printing solution
- Movilitas Cloud Solutions and Veri95
- All Movilitas repeatable implementations and add-ons
The service level provided is custom-made for each customer and formally agreed in the support contract. We will be happy to inform you about the details of our support package.