Field Services

Make Field Services Your Company's Best Differentiator For Improved ROI

There is increasing competition requiring you to be more customer-centric than ever. Your field service team needs to improve productivity and responsiveness for customer satisfaction and cost control. There are benefits of employing a cloud management solution to access real-time visibility into your field operations. SAP Field Service Management product enables coordination between your in-house technicians, subcontractors and freelancers. It has deep integrations with SAP ECC, SAP S/4HANA, Enterprise Asset Management and more.

Key Challenges

  • Having a 360° view of operations with real-time status updates
  • Scheduling work orders efficiently to manage high workloads with existing resources
  • Improving productivity with standardized processes and access to critical information
  • Meeting customer expectations through on-time, first-time appointments

SAP Field Service Management

Improve first-time fix rates

Deploy mobile technology and AI-based recommendations to quickly locate the best technicians and ensure the right parts are available to avoid repeat visits.

Harmonize field service processes

Accelerate service execution by integrating front-office and back-office processes and enabling an effective collaboration, while keeping customers informed.

Cut field service costs and increase revenue

Increase customer satisfaction and revenue by boosting productive time, allocating service teams efficiently, and making decisions based on real-time analytics.

Simplify Field Team and Customer Service Management

Discover how a robust cloud management solution:

  • supports your technicians with mobile tools to speed up issue resolution
  • makes the service experience effortless for customers
  • increases customer satisfaction by providing proactive customer service with machine learning and IoT technology

Contact Us

Take the Next Step in Your Digital Supply Chain Transformation

Let's Talk